Responsible Gaming

Our Commitment to Responsible Gaming

p998 Casino takes responsible gaming seriously — not just as a regulatory requirement, but as a genuine commitment to the well-being of every player on our platform. We understand that for the vast majority of our players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines, online gaming is a fun and entertaining pastime. But we also know that for some people, gambling can become a problem.

That's why p998 has built a comprehensive suite of responsible gaming tools directly into the platform. These tools are available to every registered player, free of charge, and can be activated at any time through your account settings or by contacting our 24/7 support team. We will never penalize a player for choosing to use these tools — in fact, we actively encourage their use.

p998 operates in accordance with PAGCOR guidelines and the responsible gaming standards applicable to online gaming platforms serving Filipino players. Our responsible gaming framework covers age verification, deposit and loss limits, session controls, cooling-off periods, and full self-exclusion options.

The 21+ Age Requirement

Philippine law and PAGCOR regulations require that all casino-style gambling — including online gaming — be restricted to individuals aged 21 years and above. p998 strictly enforces this requirement. No person under the age of 21 is permitted to register, deposit, or play on the p998 platform.

During the registration process, all p998 players are required to confirm that they are 21 years of age or older. p998 also conducts Know Your Customer (KYC) identity verification, which includes age verification using government-issued photo identification. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

If you are a parent or guardian and you believe a minor in your household has accessed the p998 platform, please contact our support team immediately. We also recommend using parental control software to restrict access to online gaming sites on shared devices.

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people don't realize there's a problem until it has already caused significant harm. Here are some warning signs to watch out for:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Gambling to escape stress, anxiety, depression, or other problems
• Feeling restless or irritable when trying to cut down on gambling
• Lying to family members or friends about how much you gamble
• Chasing losses — continuing to gamble to try to win back money you've lost
• Neglecting work, school, family, or other responsibilities because of gambling
• Thinking about gambling constantly, even when you're not playing
• Failed attempts to control, cut back, or stop gambling

If you recognize three or more of these signs in yourself or someone you care about, it may be time to seek help. p998's responsible gaming tools are a good first step, and professional support is also available.

How to Activate Responsible Gaming Tools

All p998 responsible gaming tools can be activated quickly and easily. Here's how:

1. Log in to your p998 account and navigate to Account Settings.
2. Select the Responsible Gaming tab from the settings menu.
3. Choose the tool you want to activate: deposit limit, loss limit, session timer, cooling-off period, or self-exclusion.
4. Set your preferred parameters (e.g., daily deposit limit of ₱500, or a 30-day cooling-off period).
5. Confirm your selection. Limits take effect immediately. Increases to limits require a 24-hour cooling-off period before they become active.
6. Alternatively, contact p998 support at any time to have limits applied to your account on your behalf.

Self-Exclusion at p998

Self-exclusion is the most powerful responsible gaming tool available at p998. When you self-exclude, your account is suspended and you will be unable to log in, deposit, or play for the duration of the exclusion period. p998 will also suppress any marketing communications to your account during the exclusion period.

Self-Exclusion Options

• Short-term cooling off: 24 hours, 7 days, or 30 days — ideal if you feel you need a short break.
• Medium-term exclusion: 3 months or 6 months — for players who want a more extended pause.
• Long-term exclusion: 1 year or 5 years — for players who need a serious break from online gaming.
• Permanent exclusion: Indefinite account closure with no option to reopen — for players who wish to stop gambling permanently.

Self-exclusion requests are processed within 24 hours. Once a self-exclusion is active, it cannot be reversed before the exclusion period ends — this is by design, to protect players from impulsive decisions to return to gaming. To request self-exclusion, go to Account Settings > Responsible Gaming, or contact p998 support directly.

Tips for Keeping Gaming Fun

• Set a budget before you play — decide how much you're comfortable spending and stick to it. Use p998's deposit limits to enforce this automatically.
• Treat losses as the cost of entertainment — never gamble with money you need for rent, food, bills, or other essentials.
• Take regular breaks — use p998's session timer to remind yourself to step away from the screen.
• Don't chase losses — if you've hit your budget for the day, log out. Tomorrow is another day.
• Balance gaming with other activities — gaming is more enjoyable when it's one of many leisure activities, not the only one.
• Never gamble under the influence — alcohol and other substances impair judgment and can lead to poor decisions.
• Talk to someone — if gaming is causing stress in your relationships or finances, talking to a trusted friend, family member, or professional can help.